TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS

 

Information - All clients are requested to provide contact details, including address, telephone number, email address and date of birth in order to secure an appointment.

All clients will be asked to complete a consent & assessment form before or during their first appointment. This is necessary to inform the consultation and treatment planning process. All information will be treated as confidential and is protected in accordance with the Protection of Personal Information Act (POPIA) legislation. You will not receive unsolicited information from the clinic unless you opt in. You may choose to remove yourself from our mailing list at any time if you unsubscribe.

Appointments – All appointments require a prepayment fee via EFT, to secure a confirmed appointment with Sophrosyne Holitic Wellness. This must be paid at the time of booking, and is only refundable with greater than 24 hours' notice. With less than 24 hours' notice, this payment is retained. This payment ensures Sophrosyne Holistic Wellness partly covers associated costs, whether you attend or not.

We appreciate that it might not be your fault that you cannot attend and we understand clients cannot foresee the reason why they cannot attend. but to be consistent and fair to all of our clients, we cannot refund appointment prepayments within 24 hours, regardless of the reason. Once your appointment is confirmed and you are in receipt of your confirmation, patients assume the responsibility of ensuring attendance. Failure to attend means the prepayment will be lost, regardless of the reason behind it.

Fees - We provide independent complementary therapies, and our services are not covered by medical aid or private medical insurance. Fees are per session, inclusive of consultation and treatment. There is no VAT payable. Fees are charged for delivering the service, not for the end results, which can and do vary between clients. Some clients require more sessions than others to reach a similar end point.

Refunds - Fees charged are for the delivery of a treatment and the accompanying service, which is inclusive of consultation and assessment, provision of information and advice. If a course of several sessions has been booked and paid for and the client decides not to complete all the sessions, 48 hours' notice must be given, and any discount will be forfeited.

Whilst we undertake to provide excellent service, factual, honest and ethical advice, we cannot guarantee your results and cannot offer refunds if the outcome achieved fails to meet your expectations.

Refunds for Energy Healing & Attunements- Energy Healing removes negativity, balances the body’s energy, and supports the body to heal itself. It is non-invasive, safe and always beneficial. However, the benefits may be experienced in different ways, or may not be perceived at all by some recipients. There are many factors that influence an individual’s experience, including personal beliefs, sensitivity to energy, openness to new concepts and the ability to practice relaxation. Fees charged are for delivering the Energy Healing or attunement, not for the results of the Healing. We cannot guarantee exactly how the body will heal itself. Sometimes, one’s resilience and tolerance increase, rather than a physical disorder resolving completely. Hence, no refunds can be offered once Energy Healing or attunements have been given.

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